APA Style
Freeland, John G. (2003).
The Ultimate CRM Handbook: strategies and concepts for building enduring customer loyalty and profitability .
United States of America:
Accenture.
Chicago Style
Freeland, John G.
The Ultimate CRM Handbook: strategies and concepts for building enduring customer loyalty and profitability.
United States of America:
Accenture,
2003.
Manajemen.
IEEE Style
*IEEE style untuk Skripsi
Freeland, John G.
(2003).
The Ultimate CRM Handbook: strategies and concepts for building enduring customer loyalty and profitability.
.
United States of America:
Accenture.
*IEEE style untuk Buku/Jurnal
Freeland, John G.
The Ultimate CRM Handbook: strategies and concepts for building enduring customer loyalty and profitability.
.
United States of America:
Accenture,
2003.
MLA Style
Freeland, John G.
The Ultimate CRM Handbook: strategies and concepts for building enduring customer loyalty and profitability.
United States of America:
Accenture,
2003.
Manajemen.
Turabian Style
Freeland, John G.
The Ultimate CRM Handbook: strategies and concepts for building enduring customer loyalty and profitability.
United States of America:
Accenture,
2003.
Manajemen.