Magister Manajemen

Analisis pengaruh kualitas pelayanan frontliner terhadap loyalitas nasabah dengan tingkat kepuasan nasabah dan citra perusahaan sebagai variabel mediasi. Studi kasus pada PT. Bank Nusantara Parahyangan, Tbk cabang Bogor

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Detail Information

Series Title

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Call Number

65.012 TES

Publisher

Jakarta : Kalbis Institute., 2014

Collation

xiv, 86 hal.; 29,5 cm.

Language

Indonesia

ISBN/ISSN

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Classification

65.012

Content Type

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Media Type

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Carrier Type

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Edition

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Subject(s)

Corporate Image
Customer Loyalty
Customer Satisfaction
Servqual in Banking

Specific Detail Info

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Statement of Responsibility

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