Services Marketing: Integrating Customer Focus Across the Firm 6 Ed.

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Services Marketing: Integrating Customer Focus Across the Firm 6 Ed.

Zeithaml, Valarie A. - Personal Name; Bitner, mary Jo - Personal Name; Gremler, Dwayne D. - Personal Name;

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Kalbis Institute Library 658.8 ZEI s

201600245

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Kalbis Institute Library 658.8 ZEI s

201600290

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Kalbis Institute Library 658.8 ZEI s

201600289

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Detail Information

Series Title: -
Call Number: 658.8 ZEI s
Publisher: New York : Mc Graw-Hill., 2013
Collation: xxvii, 642 hlm. ; 26 cm.
Language: English
ISBN/ISSN: 9780071086967
Classification: 658.8
Content Type: -
Media Type: -
Carrier Type: -
Edition: 6
Subject(s): Service marketing
Specific Detail Info: -
Statement of Responsibility: -

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