APA Style

Barlow, J., Maul, A, D. (2000). Emotional Value Creating Strong Bonds with Your Customers . United States of America: Berrett-Koehler.

MLA Style

Barlow, JANELLE., Maul, And, Dianna. "Emotional Value Creating Strong Bonds with Your Customers". 0 United States of America: Berrett-Koehler, 2000. Manajemen.