Magister Manajemen

Pengaruh Kualitas Layanan Beserta Elemen Tangible, Emphaty, Responsiveness, Realibility dan Assurance terhadap Kepuasan Pelanggan serta Dampaknya pada Loyalitas Pelanggan Hotel Mercure Ancol

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Detail Information

Series Title

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Call Number

274 Tes (B)

Publisher

Jakarta : Institut Teknologi dan Bisnis Kalbis., 2017

Collation

xii, 124 hlm.; 30 cm.

Language

Indonesia

ISBN/ISSN

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Classification

NONE

Content Type

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Media Type

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Carrier Type

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Edition

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Subject(s)

Customer Services
Quality of service

Specific Detail Info

2015201653

Statement of Responsibility

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Other version/related

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