Manajemen

Delivering Quality Service: Balancing Customer Perceptions and Expectations

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Series Title

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Call Number

658.8 ZEI d

Publisher

New York : The Free Press., 1990

Collation

xii, 226 hlm.; 24 cm

Language

English

ISBN/ISSN

0029357012

Classification

658.8

Content Type

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Media Type

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Carrier Type

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Edition

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Subject(s)

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Specific Detail Info

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Statement of Responsibility

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