APA Style

Fitzsimmons, J, A., Fitzsimmons, M, J. (2006). Service Management Operations, Strategy, Information Technology 5 Ed. (5). United States of America: .

MLA Style

Fitzsimmons, James, A., Fitzsimmons, Mona, J. "Service Management Operations, Strategy, Information Technology 5 Ed.". 5 United States of America: , 2006. Manajemen.