APA Style

Fitzsimmons, J, A., Fitzsimmons, M, J. (2008). Service Management: Operations, Strategy, Information Technology 6 Ed. (6). United States of America: .

MLA Style

Fitzsimmons, James, A., Fitzsimmons, Mona, J. "Service Management: Operations, Strategy, Information Technology 6 Ed.". 6 United States of America: , 2008. Manajemen.