APA Style

Fitzsimmons, J, A., Fitzsimmons, M, J. (1998). Service Management Operations, Strategy, and Information Technology 2 Ed. (2). Singapore: Mc Graw-Hill.

MLA Style

Fitzsimmons, James, A., Fitzsimmons, Mona, J. "Service Management Operations, Strategy, and Information Technology 2 Ed.". 2 Singapore: Mc Graw-Hill, 1998. Manajemen.