APA Style
Fitzsimmons, J, A., Fitzsimmons, M, J. (1994).
Service Management for Competitive Advantage .
Singapore:
Mc Graw-Hill.
MLA Style
Fitzsimmons, James, A., Fitzsimmons, Mona, J.
"Service Management for Competitive Advantage".
0
Singapore:
Mc Graw-Hill,
1994.
Manajemen.