Magister Manajemen

The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value

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Detail Information

Series Title

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Call Number

658.4 REI l

Publisher

Boston : Harvard Business Review Press., 1996

Collation

xviii, 323 hlm.; 24 cm.

Language

English

ISBN/ISSN

9781578516872

Classification

658.4

Content Type

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Media Type

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Carrier Type

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Edition

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Subject(s)

Customer relations
Consumer Satisfaction
Loyalty
Job satisfaction
Labor productivity

Specific Detail Info

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Statement of Responsibility

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