The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage

Search by :

ALL Author Subject ISBN/ISSN Advanced Search

Last search:

Image of The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage

Magister Manajemen

The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage

James L. Heskett - Personal Name; W. Earl Sasser - Personal Name;

Description Not Available

Availability

Kalbis Institute Library 659.1 HES o

201800932

Available

Detail Information

Series Title: -
Call Number: 659.1 HES o
Publisher: Boston : Harvard Business Review Press., 2008
Collation: ii, 225 hlm.; 25 cm.
Language: English
ISBN/ISSN: 9781422110232
Classification: 659.1
Content Type: -
Media Type: -
Carrier Type: -
Edition: -
Subject(s): Customer service
World-of-mouth advertising
employee ownership
Specific Detail Info: -
Statement of Responsibility: -

Other version/related

No other version available

File Attachment

No Data

Comments

You must be logged in to post a comment