APA Style
Dorf, B. et al (1999).
the One to One Fieldbook: the Complate Toolkit for Implementing a 1to1 Marketing Program .
London:
Capstone.
MLA Style
Dorf, Bob. et al.
"the One to One Fieldbook: the Complate Toolkit for Implementing a 1to1 Marketing Program".
London:
Capstone,
1999.
Manajemen.