APA Style

Lovelock, C., Wirtz, J. (2007). Services Marketing: People, Technology, Strategy 6 - International Edition (6 - International Edition). Mumbai: Pearson Prentice Hall.

MLA Style

Lovelock, Christopher., Wirtz, Jochen. "Services Marketing: People, Technology, Strategy 6 - International Edition". 6 - International Edition Mumbai: Pearson Prentice Hall, 2007. Manajemen.