APA Style

Zeithaml, V, A. et al (2006). Service Marketing Integrating Customer Focus Acros The Firm 4 Ed. (4-International Edition). New York: Akademika Pressindo.

MLA Style

Zeithaml, Valarie, A.. et al. "Service Marketing Integrating Customer Focus Acros The Firm 4 Ed.". 4-International Edition New York: Akademika Pressindo, 2006. Magister Manajemen.