APA Style

Fitzsimmons, J, A., Fitzsimmons, M, J. (2001). Service Management: Operations, Strategy, and Information Technology 3 - International Ed. (3 - International). New York: .

MLA Style

Fitzsimmons, James, A., Fitzsimmons, Mona, J. "Service Management: Operations, Strategy, and Information Technology 3 - International Ed.". 3 - International New York: , 2001. Manajemen.