APA Style
Foster, T, R, V. (2001).
How to be Better at Customer Care: Memberikan Perhatian Kepada Pelanggan .
Jakarta:
Elex Media Komputindo.
MLA Style
Foster, Timothy, R, V.
"How to be Better at Customer Care: Memberikan Perhatian Kepada Pelanggan".
Jakarta:
Elex Media Komputindo,
2001.
Manajemen.