APA Style
Tenner, A, R., DeToro, I, J. (1992).
Total Quality Management: Three Steps to Continuous Improvement .
Reading:
Addison-Wesley.
MLA Style
Tenner, Arthur, R.., DeToro, Irving, J..
"Total Quality Management: Three Steps to Continuous Improvement".
Reading:
Addison-Wesley,
1992.
Manajemen.