APA Style
Tjiptono, F., Chandra, G. (2007).
Service, Quality and Satisfaction 2 Ed. (2).
Yogyakarta:
Penerbit Andi.
MLA Style
Tjiptono, Fandy., Chandra, Gregorius.
"Service, Quality and Satisfaction 2 Ed.".
2
Yogyakarta:
Penerbit Andi,
2007.
Manajemen.