APA Style
Verne, U, O, L. (2013).
Consumer Satisfaction, Dissatisfaction And Complaining Behavior Conference Proceedings 2012 .
California:
University Of La Verne.
MLA Style
Verne, University, Of, La.
"Consumer Satisfaction, Dissatisfaction And Complaining Behavior Conference Proceedings 2012".
California:
University Of La Verne,
2013.
Manajemen.