APA Style

Zeithaml, V, A. (2009). Service Marketing: Integrating Customer Focus Across The Firm 5 Ed. (5). Boston: Akademika Pressindo.

MLA Style

Zeithaml, Valarie, A.. "Service Marketing: Integrating Customer Focus Across The Firm 5 Ed.". 5 Boston: Akademika Pressindo, 2009. Manajemen.