APA Style

Fisk, R, P., Grove, S, J. (2008). Service Marketing An Interactive Approach (4th Edition). United States of America: South -Western Cenage Learning.

MLA Style

Fisk, Raymond, P., Grove, Stephen, J. "Service Marketing An Interactive Approach". 4th Edition United States of America: South -Western Cenage Learning, 2008. Magister Manajemen.