APA Style
Tjiptono, F., Chandra, G.
(2010).
Service, Quality and Satisfaction 3 Ed.
(
3)
.
Yogyakarta:
Andi.
MLA Style
Tjiptono, Fandy., Chandra, Gregorius.
"Service, Quality and Satisfaction 3 Ed.".
3
Yogyakarta:
Andi,
2010.
Manajemen.