Magister Manajemen

The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage

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Description not available

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Availability

201800932

659.1 HES o

Kalbis Institute Library

Available

Detail Information

Series Title

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Call Number

659.1 HES o

Publisher

Boston : Harvard Business Review Press., 2008

Collation

ii, 225 hlm.; 25 cm.

Language

English

ISBN/ISSN

9781422110232

Classification

659.1

Content Type

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Media Type

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Carrier Type

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Edition

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Subject(s)

Customer service
World-of-mouth advertising
employee ownership

Specific Detail Info

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Statement of Responsibility

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Other version/related

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