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Customer Relationship Management
Ed Peelen
Rob Beltman
Edition
2 ed
ISBN/ISSN
9780273774952
Collation
xix; 413 hlm; 25 cm.
Series Title
-
Call Number
658.405 CUS e
Edition
2 ed
ISBN/ISSN
9780273774952
Collation
xix; 413 hlm; 25 cm.
Series Title
-
Call Number
658.405 CUS e
availability
1
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Peran program magic step dalam mempertahankan pelanggan pada PT. Global Teles…
Perdana, Eko
DAVIS ROGANDA
Edition
-
ISBN/ISSN
-
Collation
xii, 57 hal.; 29,5 cm.
Series Title
-
Call Number
65.012 SKR
Edition
-
ISBN/ISSN
-
Collation
xii, 57 hal.; 29,5 cm.
Series Title
-
Call Number
65.012 SKR
availability
2
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Peranan customer relations dalam menciptakan kepuasan nasabah prioritas di BC…
Salman
Indah, Ningsih Dwi
Edition
-
ISBN/ISSN
-
Collation
xvii, 138 hal; 29,5 cm.
Series Title
-
Call Number
65.012 SKR
Edition
-
ISBN/ISSN
-
Collation
xvii, 138 hal; 29,5 cm.
Series Title
-
Call Number
65.012 SKR
availability
2
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Pengaruh Kualitas Pelayanan Terhadap Penilaian Kualitas dan Dampaknya pada Ke…
Dr. Dion Dewa Barata, S.E., M.S.M.
Tiara Hikmah
Edition
-
ISBN/ISSN
-
Collation
xiii, 71 hlm. ; 30 cm.
Series Title
-
Call Number
185 M (B)
Edition
-
ISBN/ISSN
-
Collation
xiii, 71 hlm. ; 30 cm.
Series Title
-
Call Number
185 M (B)
availability
1
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Strategi Customer Relation PT Surya Pertiwi dalam Menyediakan Pelayanan Purna…
Agustrijanto
WIZELLA WIETAMA
Wizelia Wietama
Edition
-
ISBN/ISSN
-
Collation
xiii, 92 hlm.; 30 cm.
Series Title
-
Call Number
70 IK (B)
Edition
-
ISBN/ISSN
-
Collation
xiii, 92 hlm.; 30 cm.
Series Title
-
Call Number
70 IK (B)
availability
2
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The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value
Frederick F. Reichheld
Edition
-
ISBN/ISSN
9781578516872
Collation
xviii, 323 hlm.; 24 cm.
Series Title
-
Call Number
658.4 REI l
Edition
-
ISBN/ISSN
9781578516872
Collation
xviii, 323 hlm.; 24 cm.
Series Title
-
Call Number
658.4 REI l
availability
1
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Sukses Menjalin Relasi : How to Have Rewarding Relationships, Win Trust and I…
Dale Carnegie & Associates
Veronica Wahyningkintarsih
Aldy Mardikanto
Edition
-
ISBN/ISSN
9786020323374
Collation
xv, 205 hlm.; 30 cm.
Series Title
-
Call Number
658.314 CAR s
Edition
-
ISBN/ISSN
9786020323374
Collation
xv, 205 hlm.; 30 cm.
Series Title
-
Call Number
658.314 CAR s
availability
1
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First Step to Contact Center Service
Andi Anugrah
Edition
-
ISBN/ISSN
9789791994644
Collation
144 hlm.; 22 cm.
Series Title
-
Call Number
658.812 ANU f
Edition
-
ISBN/ISSN
9789791994644
Collation
144 hlm.; 22 cm.
Series Title
-
Call Number
658.812 ANU f
availability
1
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Mengukur Kepuasan Pelanggan: Panduan Menciptakan Pelayanan Bermutu
Richard F. Gerson
Edition
-
ISBN/ISSN
9794421081
Collation
xii, 123 hlm.; 21 cm.
Series Title
-
Call Number
658.834 2 GER m
Edition
-
ISBN/ISSN
9794421081
Collation
xii, 123 hlm.; 21 cm.
Series Title
-
Call Number
658.834 2 GER m
availability
1
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Customer Bonding
Cross, Richard
Smith, Janet
Edition
-
ISBN/ISSN
0844233188
Collation
xix, 254 hlm. ; 23 cm.
Series Title
-
Call Number
302.35 CRO c
Edition
-
ISBN/ISSN
0844233188
Collation
xix, 254 hlm. ; 23 cm.
Series Title
-
Call Number
302.35 CRO c
availability
1
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The Customer is CEO
Massnick, Forler
Edition
-
ISBN/ISSN
0814403468
Collation
xiv, 239 hlm. ; 23 cm.
Series Title
how to Measure what your customers want - and make sure they get it
Call Number
658.834.2 MAS t
Edition
-
ISBN/ISSN
0814403468
Collation
xiv, 239 hlm. ; 23 cm.
Series Title
how to Measure what your customers want - and make sure they get it
Call Number
658.834.2 MAS t
availability
1
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Excellent service and Customer Satisfaction
Sentana, Aso
Edition
-
ISBN/ISSN
9792096290
Collation
xiii, 271 hlm. ; 21 cm.
Series Title
-
Call Number
658.834.2 SEN e
Edition
-
ISBN/ISSN
9792096290
Collation
xiii, 271 hlm. ; 21 cm.
Series Title
-
Call Number
658.834.2 SEN e
availability
1
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Memelihara Pelanggan Seumur Hidup: Kemampuan Manajemen Lebih Baik
Gerson, Richard F.
Edition
-
ISBN/ISSN
9799433398
Collation
vi, 109 hlm. ; 19,5 cm.
Series Title
-
Call Number
658.812 GER m
Edition
-
ISBN/ISSN
9799433398
Collation
vi, 109 hlm. ; 19,5 cm.
Series Title
-
Call Number
658.812 GER m
availability
1
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How to be Better at Customer Care: Memberikan Perhatian Kepada Pelanggan
Foster, Timothy R V
Edition
-
ISBN/ISSN
9789792022391
Collation
xiii, 184 hlm. ; 21 cm.
Series Title
-
Call Number
658.812 FOS h
Edition
-
ISBN/ISSN
9789792022391
Collation
xiii, 184 hlm. ; 21 cm.
Series Title
-
Call Number
658.812 FOS h
availability
1
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Leading Through Relationship Marketing: How Winning Organisations Leverage St…
Batterley, Richard
Edition
-
ISBN/ISSN
9780074713747
Collation
x, 206 hlm. ; 22,5 cm.
Series Title
-
Call Number
658.812 BAT l
Edition
-
ISBN/ISSN
9780074713747
Collation
x, 206 hlm. ; 22,5 cm.
Series Title
-
Call Number
658.812 BAT l
availability
1
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Business Process Mapping: Improving Customer Satisfaction
Jacka, J, Mike
Keller, Paulette J.
Edition
-
ISBN/ISSN
0471079774
Collation
xv, 300 Hlm, 23 Cm
Series Title
-
Call Number
658.834 2 JAC b
Edition
-
ISBN/ISSN
0471079774
Collation
xv, 300 Hlm, 23 Cm
Series Title
-
Call Number
658.834 2 JAC b
availability
1
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Achive Sales Execellence
Stevens, Howard
Kinni, Theodore
Edition
-
ISBN/ISSN
9781593376512
Collation
xix, 236 Hlm, 23 Cm
Series Title
-
Call Number
658.8 STE a
Edition
-
ISBN/ISSN
9781593376512
Collation
xix, 236 Hlm, 23 Cm
Series Title
-
Call Number
658.8 STE a
availability
1
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Mengukur Kepuasan Pelanggan: Panduan Menciptakan Pelayanan Bermutu
Gerson, Richard F.
Edition
-
ISBN/ISSN
9794421081
Collation
xii, 123 Hlm, 21 Cm
Series Title
-
Call Number
658.834 2 GER m
Edition
-
ISBN/ISSN
9794421081
Collation
xii, 123 Hlm, 21 Cm
Series Title
-
Call Number
658.834 2 GER m
availability
1
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People Love You
Blount, Jeb
Edition
-
ISBN/ISSN
9781118433249
Collation
x, 181hlm;22cm
Series Title
the real secret to delivering legendary costumer experiences
Call Number
658.8 BLO p
Edition
-
ISBN/ISSN
9781118433249
Collation
x, 181hlm;22cm
Series Title
the real secret to delivering legendary costumer experiences
Call Number
658.8 BLO p
availability
1
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