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cover
Analisis pengaruh kualitas pelayanan konsultan terhadap kepuasan pelanggan pa…
Gloria, Emayani Huaturuk Ruth

Edition
-
ISBN/ISSN
-
Collation
xiv, 61 hal.
Series Title
-
Call Number
65.012 SKR

Edition
-
ISBN/ISSN
-
Collation
xiv, 61 hal.
Series Title
-
Call Number
65.012 SKR
cover
Analisis pengaruh service failures dan pricing problems terhadap perilaku kei…
Ferry

Edition
-
ISBN/ISSN
-
Collation
xi, 77 Hlm, 28 Cm
Series Title
-
Call Number
7 M (A)

Edition
-
ISBN/ISSN
-
Collation
xi, 77 Hlm, 28 Cm
Series Title
-
Call Number
7 M (A)
cover
Service Management: Operations, Strategy, Information Technology 6 Ed.
Fitzsimmons, James AFitzsimmons, Mona J

Edition
6
ISBN/ISSN
9780071263467
Collation
xvii. 27,2 cm. 521 hlm
Series Title
-
Call Number
658 FIT s

Edition
6
ISBN/ISSN
9780071263467
Collation
xvii. 27,2 cm. 521 hlm
Series Title
-
Call Number
658 FIT s
cover
Service Marketing: Integrating Customer Focus Across The Firm 5 Ed.
Zeithaml, Valarie A.

Edition
5
ISBN/ISSN
978-007-126393-1
Collation
708hlm ; 25cm
Series Title
-
Call Number
658.8 ZEI s

Edition
5
ISBN/ISSN
978-007-126393-1
Collation
708hlm ; 25cm
Series Title
-
Call Number
658.8 ZEI s
cover
Total Customer Service : The Ultimate Weapon
Davidow, William HUttal, Bro

Edition
1
ISBN/ISSN
0060161809
Collation
227Hlm:23.7Cm
Series Title
-
Call Number
658.834.2 DAV t

Edition
1
ISBN/ISSN
0060161809
Collation
227Hlm:23.7Cm
Series Title
-
Call Number
658.834.2 DAV t
cover
Customer Loyalty: Menumbuhkan & Mempertahankan Kesetiaan Pelanggan
Griffin, Jill

Edition
-
ISBN/ISSN
979741762x
Collation
xv, 238 Hlm, 23 Cm
Series Title
-
Call Number
658.834 2 GRI c

Edition
-
ISBN/ISSN
979741762x
Collation
xv, 238 Hlm, 23 Cm
Series Title
-
Call Number
658.834 2 GRI c
cover
The essence of services marketing: pemasaran jasa
Payne, Adrian

Edition
-
ISBN/ISSN
9795335693
Collation
ix, 306 hlm; 23 cm
Series Title
-
Call Number
658.8 PAY s

Edition
-
ISBN/ISSN
9795335693
Collation
ix, 306 hlm; 23 cm
Series Title
-
Call Number
658.8 PAY s
cover
The Official MIM Academy Coursebook: Service Operation
Desi HandayaniTim ESENSI

Edition
-
ISBN/ISSN
9789790751552
Collation
xix, 138 hlm. ; 19 cm.
Series Title
-
Call Number
658.401 HAN o

Edition
-
ISBN/ISSN
9789790751552
Collation
xix, 138 hlm. ; 19 cm.
Series Title
-
Call Number
658.401 HAN o
cover
Customer Bonding
Cross, RichardSmith, Janet

Edition
-
ISBN/ISSN
0844233188
Collation
xix, 254 hlm. ; 23 cm.
Series Title
-
Call Number
302.35 CRO c

Edition
-
ISBN/ISSN
0844233188
Collation
xix, 254 hlm. ; 23 cm.
Series Title
-
Call Number
302.35 CRO c
cover
Membangun Web Service Open Source Menggunakan PHP
Siswoutomo, Wiwit.

Edition
-
ISBN/ISSN
9792064222
Collation
276 Hal; 21 Cm
Series Title
-
Call Number
005.4 SIS m

Edition
-
ISBN/ISSN
9792064222
Collation
276 Hal; 21 Cm
Series Title
-
Call Number
005.4 SIS m
cover
The Economist Intelligence Unit Global Manager Recruiting, Developing, and Ke…
Moynihan, Michael

Edition
5
ISBN/ISSN
0060161809
Collation
xiii. 23.5 cm. 219 hlm
Series Title
-
Call Number
658 MOY t

Edition
5
ISBN/ISSN
0060161809
Collation
xiii. 23.5 cm. 219 hlm
Series Title
-
Call Number
658 MOY t
cover
Services Marketing: Integrating Customer Focus Across the Firm 6 Ed.
Zeithaml, Valarie A.Bitner, mary JoGremler, Dwayne D.

Edition
6
ISBN/ISSN
9780071086967
Collation
xxvii, 642 hlm. ; 26 cm.
Series Title
-
Call Number
658.8 ZEI s

Edition
6
ISBN/ISSN
9780071086967
Collation
xxvii, 642 hlm. ; 26 cm.
Series Title
-
Call Number
658.8 ZEI s
cover
Service marketing 3 Ed.
Lovelock, Christopher

Edition
3
ISBN/ISSN
0134558413
Collation
xii, 660 hlm; 24 cm
Series Title
-
Call Number
658.81 LOV s

Edition
3
ISBN/ISSN
0134558413
Collation
xii, 660 hlm; 24 cm
Series Title
-
Call Number
658.81 LOV s
cover
ISO 9000 & ISO 14000 Untuk Industri Jasa
Rothery, Brian

Edition
-
ISBN/ISSN
9794420727
Collation
ix, 180 Hlm, 23 Cm
Series Title
-
Call Number
658.562ROT i

Edition
-
ISBN/ISSN
9794420727
Collation
ix, 180 Hlm, 23 Cm
Series Title
-
Call Number
658.562ROT i
cover
Service Management:Mewujudkan Layanan Prima
Tjiptono, Fandy

Edition
-
ISBN/ISSN
9789792905090
Collation
xxii. 28 cm. 225 hlm
Series Title
-
Call Number
658 TJI s

Edition
-
ISBN/ISSN
9789792905090
Collation
xxii. 28 cm. 225 hlm
Series Title
-
Call Number
658 TJI s
cover
Service Management Managing the Image
Peters, Jan Hendrik

Edition
0
ISBN/ISSN
9799512328
Collation
225 hlm. ; 25 cm.
Series Title
-
Call Number
658 PET s

Edition
0
ISBN/ISSN
9799512328
Collation
225 hlm. ; 25 cm.
Series Title
-
Call Number
658 PET s
cover
Jasa Audit dan Assurance
Edler, Randal J

Edition
-
ISBN/ISSN
9789790611405
Collation
xvi, 634 hlm; 26 cm
Series Title
-
Call Number
657.45 ELD j

Edition
-
ISBN/ISSN
9789790611405
Collation
xvi, 634 hlm; 26 cm
Series Title
-
Call Number
657.45 ELD j
cover
Service Management for Competitive Advantage
Fitzsimmons, James AFitzsimmons, Mona J

Edition
0
ISBN/ISSN
0070212171
Collation
xvii, 453 hlm. ; 23 cm.
Series Title
-
Call Number
658 FIT s

Edition
0
ISBN/ISSN
0070212171
Collation
xvii, 453 hlm. ; 23 cm.
Series Title
-
Call Number
658 FIT s
cover
Evaluasi sistem pengendalian mutu dalam pemberian jasa kompilasi dari suatu k…
Widjajanti, Ratna

Edition
-
ISBN/ISSN
-
Collation
v, 77 hlm. ; 28 cm.
Series Title
-
Call Number
21 AK (A)

Edition
-
ISBN/ISSN
-
Collation
v, 77 hlm. ; 28 cm.
Series Title
-
Call Number
21 AK (A)
cover
Evaluasi pelaksanaan sistem informasi manajemen pelayanan jasa unit rawat jal…
Ayu, Made Erni S. Desak

Edition
-
ISBN/ISSN
-
Collation
ix, 66 Hlm, 28 Cm
Series Title
-
Call Number
20 M (A)

Edition
-
ISBN/ISSN
-
Collation
ix, 66 Hlm, 28 Cm
Series Title
-
Call Number
20 M (A)
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